RenoRide Cancellation & Refund Policy

Booking & Advance Payment

Certain services may require full or partial payment at the time of booking. The applicable amount, service charges, and any cancellation terms will be clearly displayed or communicated before the booking is confirmed.

A booking is considered confirmed only after the required payment, where applicable, has been successfully received.

Customer Cancellation Before Mechanic Dispatch

Customers may cancel a booking before the assigned mechanic has been dispatched or has started travelling to the service location.

Where a cancellation charge is applicable, it will be communicated or displayed before the booking is confirmed.

If no cancellation charge is applicable, the eligible amount paid by the customer will be refunded to the original payment method.

Customer Cancellation After Mechanic Dispatch

If the customer cancels the booking after the assigned mechanic has been dispatched and has started travelling to the service location, but before the service has commenced, the customer may be responsible for the applicable mechanic visit or travel charge.

The applicable charge may be calculated based on the distance travelled, applicable distance rate, or the service-visit charge communicated for the booking.

Where an advance payment has already been made, the applicable visit or travel charge may be deducted from the refundable amount, and the remaining eligible amount will be refunded.

If the applicable visit or travel charge is greater than the amount already paid, the customer may be required to pay the outstanding amount.

Cancellation After Service Has Commenced

If the customer requests cancellation after the mechanic has reached the service location and service or repair work has already commenced, the customer will be responsible for the charges applicable to the work completed up to the time of cancellation.

• Labour charges for work already performed
• Applicable pickup or vehicle handling charges
• Mechanic visit charges, where applicable
• Cost of spare parts or materials already used
• Cost of spare parts or materials specifically procured for the customer’s approved service, where applicable
• Any additional charges that were previously approved by the customer

Any refundable balance will be calculated after deducting the applicable charges.

Additional Repairs or Spare Parts

During inspection or servicing, the mechanic may identify additional repairs or replacement parts that were not included in the original booking.

Where additional charges apply, the customer will be informed before proceeding with such additional work or parts, wherever reasonably possible.

If the customer approves the additional work or parts and subsequently cancels the service after such work has commenced or the approved parts have been procured, the applicable approved charges will remain payable.

Service Cancelled or Not Provided by RenoRide

If RenoRide is unable to provide the booked service due to reasons attributable to RenoRide, and the service has not commenced, the customer will generally be eligible for a refund of the amount paid for that booking, subject to the applicable circumstances.

• RenoRide cancelling the confirmed booking
• No suitable mechanic being available for the requested service
• The service being cancelled before commencement due to operational reasons

Where RenoRide cancels a confirmed booking on its own, no customer cancellation charge will be imposed.

Where appropriate, RenoRide may offer the customer an alternative service slot instead of a refund, subject to the customer’s agreement.

Mechanic Unable to Complete the Service

If the assigned mechanic reaches the service location and the service cannot be completed due to a technical limitation, lack of required parts, or another service-related reason, RenoRide will review the circumstances.

• Rescheduling of the service
• Completion of the service at a later time
• A partial refund
• A full refund, where appropriate

Any work already completed or parts specifically approved and used or procured for the customer may be considered when calculating the final amount payable or refundable, where applicable.

Customer Unavailability

If the customer is unavailable or unable to provide access to the vehicle at the confirmed service time, the booking may be treated as a customer-initiated cancellation or unsuccessful service visit.

Applicable mechanic visit or travel charges may apply if the mechanic has already been dispatched or has travelled to the service location.

The customer may also be responsible for other reasonable costs already incurred specifically for the booking, where applicable and where such charges were communicated or are otherwise applicable under the service terms.

Incorrect or Incomplete Information

If incorrect or incomplete information provided by the customer prevents the service from being carried out, applicable visit, travel, labour, spare-part, or other incurred charges may apply depending on the circumstances.

Customers are responsible for providing accurate vehicle, contact, location, and service-related information when making a booking.

Refund Calculation

Where a refund is applicable, the refundable amount will be calculated based on the stage of the booking and after deducting applicable charges that have been properly incurred or approved.

Depending on the circumstances:

The eligible refund will be calculated according to the cancellation terms applicable to the booking.

Amount paid minus applicable mechanic visit or travel charges, where applicable.

Amount paid minus applicable labour, pickup or visit charges, spare-part or material costs, and other approved charges incurred up to the time of cancellation.

The final refund amount will depend on the specific circumstances of the booking.

Refund Processing

Approved refunds will generally be initiated to the original payment method used for the booking, unless otherwise agreed or required by the applicable payment process.

The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.

RenoRide is not responsible for delays caused solely by banks, payment gateways, or other third-party payment providers.

Non-Refundable or Deductible Charges

The following charges may be non-refundable where they have already been incurred or approved:

• Mechanic visit or travel charges
• Pickup or vehicle handling charges
• Labour for work already completed
• Spare parts or materials already used
• Spare parts or materials specifically procured for the customer’s approved service
• Other charges specifically communicated to and approved by the customer, where applicable

Any applicable charges will be determined based on the booking, service stage, and applicable service terms.

Rescheduling

Where possible, customers may request to reschedule a booking instead of cancelling it.

Rescheduling is subject to mechanic availability, service-slot availability, and applicable service conditions.

If a rescheduled booking cannot be fulfilled, the applicable cancellation and refund terms will apply.

How to Request a Cancellation or Refund

Customers can request a cancellation or refund by contacting RenoRide through the official contact details provided on our website.

Customers should provide their booking details so that RenoRide can verify the booking and determine the applicable cancellation or refund amount.

Disputes Regarding Charges

If a customer believes that a cancellation charge, service charge, or refund has been incorrectly calculated, they may contact RenoRide with their booking details.

RenoRide will review the booking, service status, applicable charges, and available service records before determining the appropriate resolution.

Policy Updates

RenoRide may update this Cancellation & Refund Policy from time to time to reflect changes in our services, pricing, operational procedures, or applicable legal or regulatory requirements.

Any updated version will be published on this page with the revised effective date.

By making a booking through RenoRide, the customer acknowledges and agrees to the applicable terms of this Cancellation & Refund Policy.