RenoRide Privacy Policy

Information We Collect

Depending on how you use RenoRide, we may collect information such as:

• Name
• Mobile number
• Email address
• Vehicle details, including vehicle type, brand, model, and registration details where required
• Service and booking details
• Pickup or service location, where required to provide the requested service
• Information you provide when communicating with our support team
• Payment or transaction information required to process a booking
• Information relating to your interactions with our website or services

We aim to collect only information that is reasonably necessary for providing, managing, supporting, and improving our services.

How We Use Your Information

We may use the information we collect to:

• Process and manage your service bookings
• Contact you regarding your booking or service
• Assign or coordinate suitable service professionals
• Provide service updates and booking confirmations
• Process payments and eligible refunds
• Respond to customer enquiries and support requests
• Improve our website, services, and customer experience
• Maintain booking and transaction records
• Detect, prevent, and address fraud, misuse, or security issues
• Comply with applicable legal and regulatory requirements

We process personal information only for lawful and relevant purposes in accordance with applicable law.

How We Share Your Information

RenoRide does not sell your personal information to third parties.

• Provide the requested service
• Coordinate or complete a booking
• Process payments or refunds
• Provide customer support
• Operate and maintain our website and platform
• Comply with applicable legal or regulatory requirements

For example, relevant booking information may be shared with the assigned mechanic or service professional so that the requested service can be provided. We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Where applicable, payment information may be handled directly by the relevant payment provider in accordance with its own privacy and security practices.

RenoRide does not intend to store complete card details or sensitive payment credentials unless specifically required and lawfully permitted for the operation of our services.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Understand website usage
• Improve website performance and user experience
• Support relevant analytics or security functions

You may be able to manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where required by applicable law, we will provide appropriate information or choices regarding the use of cookies and similar technologies.

Communications

We may contact you through phone calls, SMS, email, WhatsApp, or other communication channels regarding:

• Booking confirmations
• Service status and updates
• Payment or refund information
• Appointment or service-related communication
• Customer support requests

Where permitted by applicable law and where the required consent has been obtained, we may also send promotional or marketing communications.

You may opt out of promotional communications where an appropriate opt-out option is provided.

Data Security

RenoRide takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing and managing services
• Maintaining booking and transaction records
• Resolving disputes and customer enquiries
• Preventing fraud or misuse
• Meeting applicable legal or regulatory obligations

When personal information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal or regulatory requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent, subject to applicable law
• Raise a privacy-related complaint or concern

Requests may be subject to reasonable verification to protect personal information from unauthorized access or misuse.

To exercise an applicable privacy right or raise a privacy concern, you may contact RenoRide using the contact details provided below.

Third-Party Services

RenoRide may use third-party services such as:

• Payment gateways
• Communication providers
• Hosting providers
• Analytics or website-support tools
• Other technology or service providers required to operate our platform

These third parties may process information in accordance with their own terms and privacy policies.

Where appropriate, we recommend reviewing the privacy practices of relevant third-party services.

Children’s Privacy

RenoRide’s services are intended for general use and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

External Links

Our website may contain links to third-party websites or services.

RenoRide is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of those websites before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal or regulatory requirements, or privacy practices.

Any updated version will be published on this page with the revised Last Updated date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact RenoRide through the official contact details provided on our website.